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Complaints Procedure

At Geering Chartered Surveyors we endeavour to provide the highest levels of service in everything we do. However, we recognise that on occasions things do not go to plan, and in such instances we operate a complaints procedure which meets our regulatory requirements as members of the Royal Institute of Chartered Surveyors, and provides our clients with a platform to inform us of any problems they have experienced so we can try to resolve any issues amicably.

All complaints must be received in writing and signed. As a firm we are members of the Royal Institution of Chartered Surveyors (RICS). Chartered Surveyors is the description of Professional Members (MRICS) or Fellows (FRICS) of the Royal Institute of Chartered Surveyors.

The RICS promotes and enforces the highest professional qualifications and standards and we have chosen to be subject to their strict standards of quality assurance in order that clients who work with us can have confidence in the quality and ethics of our service. Upon receipt of a complaint, staff will provide assistance, with the assurance that it will be treated sensitively, confidentially, and promptly.

An acknowledgement letter will be sent to the complainant within 3 working days of its receipt. A Director will then review all files on the matter and issue their decision where possible within 15 days of receipt of the complaint.

Where we are unable to process a decision within this time, the complainant will be promptly informed of the expected date of the final decision.

If the complainant is not satisfied with the decision of the Directors then they are able to refer this to our redress scheme as detailed below. A link to the Property Ombudsman’s guidance for consumers is also provided for your convenience.  

Please be aware that the complainant has up to 12 months from the date of the unsatisfied decision to refer the complaint to the Ombudsman in writing, although it is preferable that this is done as soon as possible. 


Rupert Geering MRICS, MIAgrM, DipHE (Law) and Anthony Geering

Trevose Consulting Ltd, 21 Iter Park, Bow, Crediton, Devon, EX17 6LN

07841 619534   

The Property Ombudsman  

Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP 

Tel: 01722 333306  Email:  or 

The Royal Institute of Chartered Surveyors

RICS Disputes Resolution Service, Surveyors Court, Coventry, CV4 8JE.

Geering Chartered Surveyors is a trading name of Trevose Consulting Limited.

Registered in England No 12277932. Registered Office: 4 Market Street, Crediton, Devon, EX17 2AJ.